Effective date: May 28, 2026
Poll City Social exists to strengthen Canadian democracy. These guidelines set the standard for how everyone on the platform — voters, candidates, and officials — treats each other and participates in civic life. They exist not to limit what you can say, but to protect the space so everyone can participate freely.
Poll City Social is a civic engagement platform — not a general-purpose social media app. Its purpose is to connect Canadians to the people who represent them and to the issues that matter in their community. That means it has a narrower focus and higher standard than most social platforms.
What belongs here:
What does not belong here: general social content, commercial promotions, content unrelated to civic life, and anything listed in the prohibited sections below.
The following content is not permitted on Poll City Social and will be removed:
Harassment & Threats
Content that threatens, intimidates, bullies, or encourages others to harm any person. This includes veiled or conditional threats, and persistent unwanted contact.
Impersonation
Claiming to be an elected official, candidate, public figure, or Poll City employee when you are not. Creating accounts intended to deceive others about who they are communicating with.
Voter Suppression
False information about when, where, or how to vote. Content designed to discourage eligible voters from voting. Any intimidation targeting voters based on how they might vote.
Election Misinformation
Deliberately false claims about election results, candidate eligibility, voting rules, or election administration. This applies during campaigns and after elections.
Hate Speech
Content that attacks, demeans, or calls for discrimination against individuals or groups based on race, national origin, religion, gender, gender identity or expression, sexual orientation, disability, or other protected characteristics under the Canadian Human Rights Act.
Illegal Content
Content that violates Canadian federal or provincial law, including defamatory statements, criminal harassment, obscene material, and content that facilitates illegal activity.
Spam & Manipulation
Automated posting, purchased followers or poll votes, coordinated inauthentic behaviour, repeatedly posting identical content, and directing commercial messages at other users.
Privacy Violations
Posting private personal information — home addresses, phone numbers, financial details, or private images — of any individual without their explicit consent.
In addition to prohibited content, the following behaviours are not permitted:
If you see content or behaviour that violates these guidelines, please report it. Reporting is confidential — the person you report will not be told that you reported them.
In the app or on the web: Tap or click the three-dot menu (⋯) or flag icon on any post, comment, question, or user profile, then select Report. Choose the reason that best describes the issue and add any additional context.
Reason options:
For urgent safety concerns, contact support@poll.city directly with the subject “Urgent Safety Report.”
Blocking another user prevents them from:
Blocked users are not notified that they have been blocked.
To block: Visit the user’s profile and tap or click Block User, or use the report menu on any of their posts. You can unblock at any time in your Privacy settings.
Poll City reviews all reports and may take the following actions, depending on the severity of the violation:
| Action | Used for |
|---|---|
| Content removal | A specific post, comment, or question is removed for violating guidelines. |
| Warning | First-time or minor violations — account holder notified of the breach. |
| Temporary suspension | Repeated violations or single serious violations — account suspended for a set period. |
| Permanent termination | Severe violations including voter suppression, foreign interference, or repeated serious breaches. |
| Law enforcement referral | Credible threats of violence, criminal harassment, or suspected election offences. |
We aim to review reports within 5 business days. For urgent safety matters, we prioritise same-day review.
If your content has been removed or your account has been suspended and you believe this was in error, you may appeal.
To appeal, email support@poll.city with the subject “Moderation Appeal.” Include:
We will review appeals within 14 days and respond with our decision. Appeal decisions are final.
Poll City Social — Support & Moderation
General support: support@poll.city
Moderation appeals: use the subject “Moderation Appeal” at the same address
Urgent safety reports: use the subject “Urgent Safety Report” at the same address
These community guidelines may be updated from time to time. Significant changes will be communicated to registered users. Effective date: May 28, 2026.