Last updated: May 21, 2026
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights over your personal information. This page explains what those rights are and how to exercise them.
You have the right to know what personal information Poll City holds about you and to receive a copy of that information.
For Poll City Campaign OS users: Go to Settings → Import / Export → Download Your Data for a complete export of your account data.
For Poll City Social users and all others: Email privacy@poll.city with the subject “Data Access Request.” Include your registered email address. We will respond within 30 days.
If your personal information held by Poll City is inaccurate, incomplete, or outdated, you have the right to request a correction.
For account profile information (name, email, postal code): update it directly in your account settings at any time.
For other data: Contact privacy@poll.city describing the correction needed. We will review and respond within 30 days.
You have the right to request deletion of your Poll City account and associated personal information.
See our full Account Deletion page for step-by-step instructions, what happens to your data, and what is retained for legal compliance.
If you have received campaign emails or SMS messages through Poll City and no longer wish to receive them:
If you previously consented to share your information with a campaign through Poll City Social (for example, by requesting a lawn sign or expressing support), you can revoke that consent at any time:
Note: Revoking consent prevents future use but does not delete data that has already been transferred to a campaign. Contact the campaign directly to request deletion of their copy.
You have the right to receive a copy of your personal data in a machine-readable format.
For Campaign OS users: Go to Settings → Import / Export → Download Your Data to download a CSV/JSON export of your account data at any time.
For Poll City Social users: Email privacy@poll.city with the subject “Data Portability Request.” We will prepare and send your data export within 30 days.
For any of the rights above, you can reach Poll City’s Privacy Officer at:
Poll City Privacy Officer
Email: privacy@poll.city
Response time: We respond to all privacy requests within 30 days, as required by PIPEDA. Complex requests may take up to 60 days with notice.
Identity verification: To protect your privacy, we may ask you to verify your identity before processing a request. We will accept verification by the email address associated with your account.
No fee: Privacy rights requests are processed free of charge, except in unusual circumstances involving excessive repetition or complexity.
Complaints
If you are not satisfied with our response to a privacy request, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.